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eDocsAlaska Services

Laserfiche Support


When considering a Laserfiche Support provider, you'll want to add eDocsAlaska to your list. eDocsAlaska's Laserfiche Support Team includes experienced, Gold and Platinum-certified Laserfiche technicians. The Support Team offers the latest in industry-specific compliance knowledge, best practices, and architecture. The goal of every support request is helping to quickly and easily troubleshoot unexpected issues, provide prompt answers to software questions and treat every client with patience and understanding.



  • Certified Technicians
  • Solution Consultants
  • Training Consultants
  • Developers & Programmers
  • Training Guides & Implementation Plans
  • Annual System
  • Performance Audit
  • System Guidence
  • Extended Support Hours



Laserfiche Consulting


The consulting services provided by eDocsAlaska range from exploratory to post-implementation. You’ll experience leading direction, design, and documentation of new or revised processes. Through improved capture, management & dissemination of your information, your organization will see faster ROI working with eDocsAlaska.


  • Existing Processes & Procedures Analysis
  • Process Management Evaluation & Redesign
  • Technical Review - Upgrades & Improvements
  • Documentation & Governance Modeling
  • Installation & Testing
  • Indexing, Search, & Metadata Management
  • Training & Implementation Project Management
  • System Audits
  • Development & Programming Solutions



Developoment & Programming


Every document management solution is unique and may require a little to a lot of customization. Integrating and unifying systems can create even greater efficiency and make your overall solution that much more powerful. At eDocsAlaska, our team of in-house developers are available to make your document management system friendly to all users and powerful to all administrators.


Today's integrations can be handled through the use of API's or tool-kits, but it is increasingly handled through GUI integrations. This makes for fast, efficient, and manageable integrations. 


Are you looking to change imaging systems? eDocsAlaska has you covered. eDocsAlaska has converted files from Ax5 (Legato, Documentum), FileNet, DocuWare, Watermark, IMS21, QuikTag, Stellent, Hummingbird, RVI, Oracle, Liberty, Worldox, Trumpet, & Docstar



Online Backup


 Today’s abundance of information makes the importance of backup critical to business success. For firms looking to achieve true disaster recovery-ready status, eDocsAlaska offers an online backup service for day-to-day files along with your paperless imaging system.  eDocsAlaska's Online Backups are scheduled nightly and transmitted directly in an encrypted format. This service is great for companies looking to quickly and easily put a redundancy plan into place. Companies already taking advantage of eDocsAlaska's D3P program can have their media generated by eDocsAlaska's when using eDocsAlaska's Online Backup services

 

  • Incremental nightly backups of your critical data
  • 128 bit encryption
  • Backup network drives, databases, Exchange, Sharepoint, Lotus, and Oracle
  • Restore files for up to 30 days
  • Daily backup statistics are emailed
  • Installation & support
  • 24 Hour Hotline
  • Emergency remote Laserfiche availability



Online Hosting


eDocsAlaska offers trusted online services and solutions to organizations looking to reduce the headaches, burdens, and costs of self-hosting infrastructure.


Is your organization currently hosting your Laserfiche server at your office? Do you wish you could outsource the hosting to reduce time and resources spent managing the server? 


If so, you should consider taking advantage of eDocsAlaska's cloud hosting services. Not only will you have the benefit of outsourcing server management to industry experts, but will have the peace of mind knowing that your server is being looked after by professionals who understand Laserfiche and ECM best practices.


eDocsAlaska will manage necessary updates as they become available and will ensure your server achieves maximum up-time all times. Best of all, your organization will have a single point of contact for both your hosting and general Laserfiche needs.​ As with all services provided by eDocsAlaska, the hosting service is competitive and secure. eDocsAlaska has the experience and know-how to ensure your server is being managed optimally.

 

There are many reasons to move your server to the cloud; from lowering operating costs and having infinite scalability, to improving integration compatibility. Let eDocsAlaska help you evaluate your Private Cloud options today.

 

  • Server Hosting
  • Backup & Recovery
  • Compliance
  • IT Management



 Scanning Services


 Paper documents are inclined to be mistakenly destroyed, misfiled, and lost.  The sooner files are scanned, the sooner they are preserved, backed up, and safe.  eDocsAlaska offers a secured, full-scale document scanning center. Have the professionals at eDocsAlaska examine your back‐file of records and design a transformation plan. If your office utilizes a document management system, importing archived records offers the users an immediate value from the document management investment.


eDocsAlaska is also a Laserfiche reseller and may accommodate the scanning needs to import documents directly into Laserfiche with advanced indexing, folder structures, and workflow. Clients utilizing a different document management system or no document management system at all will receive all metadata in an importable or attached method.


In 2015, eDocsAlaska and its processes were audited and received SSAE16 certification. Clients rest assure their most sensitive documents are maintained in a secure facility, with 24-hour surveillance, keycard accessibility, and the process is never complete until thoroughly inspected by our quality control professionals.


Document Scanning Services include:


  • All sizes and types of paper, aperture cards, microfilm, microfiche, negatives/slides, and photographs
  • Bound books and difficult-to-scan documents
  • Export to PDF, TIF or JPG
  • Document preparation including staple removal and sorting 
  • Indexing of records including individual field data, folders and naming conventions


Scanning Service Process:


  • Free inventory of records for scanning with a detailed quote
  • Documents delivered to eDocsAlaska via local pickup or secured delivery shipment
  • Test batch available for quality assurance prior to project process
  • Document scanning with weekly updates 
  • Post-processing to apply external indexing that may be contained within a database
  • Documents delivered on an encrypted, portable hard drive, DVD or secure FTP download 


Although some clients wish to handle their own scanning, most find utilizing the scanning services provided by eDocsAlaska is the most cost-efficient and reliable option.



In addition to our employees, the eDocsAlaska team also has access to Compulink's Laserfiche Presales department, the Professional Services group, the Software Development team, and Technical Support staff at the headquarters office in Long Beach, California; for any additional support requirements.


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